Returns & Refunds Policy
We will consider returns or exchanges within 5 days of receiving your order. You may return a product for store credit, a different product, or a refund. We will make every effort to make sure that product description, availability; purchase price and delivery charges of Goods on the Website are accurate.
GreenTopia complies with the Consumer Protection Act and will refund the Customer, less an amount for any direct expenses already incurred on behalf of the customer in respect of the product. GreenTopia will process a refund to your credit card (Visa or Mastercard) or into your bank account. The customer will be liable for credit card administration fees charged to GreenTopia by Yoco and the Bank in this regard as well as courier fees for collection.
Please note the following exceptions to our return and exchange policy:
We will not be liable for any loss, claim or expense relating to a transaction based error, except where an incorrect purchase price reflects on the website.
GreenTopia shall not be bound by any incorrect information regarding products displayed on any third party websites.
GreenTopia will only accept returns of un-opened and un-used products. Credit will not be passed in these cases.
Damaged products will not be considered for returns if product was received in good condition.